Cancellation & Refund Policy

At Vincon, we strive to provide high-quality products and reliable services. If you need to cancel an order or request a refund, please review the policy below.

1. Order Cancellation

1.1 Cancellation Period: Orders may be cancelled within 7 days from the date of purchase without any cancellation charges.

1.2 Cancellation Process: To cancel your order, please contact our customer support team at info@vinconrealty.com with your order details. We will process your request as quickly as possible.

2. Refund Policy

2.1 Eligibility: Refunds may be issued under the following circumstances:

• Defective or non-functional products
• Unfulfilled services due to technical issues or errors
• Orders cancelled within the specified cancellation period

2.2 Refund Process: Once your cancellation or refund request is approved, the refund will be initiated to the original payment method used during purchase.

2.3 Refund Timeframe: Refunds are typically processed within 7–10 business days. Processing times may vary depending on your payment provider.

3. Non-Refundable Items

3.1 Customized Products: Products or services customized or personalized according to your specifications are generally non-refundable unless they are defective or non-functional.

3.2 Downloadable Content: Digital or downloadable products that have been accessed are non-refundable unless a technical issue prevents proper usage.

4. Return of Products

4.1 Return Process: For physical product returns, please follow the instructions provided by our customer support team. Returned items must be in original condition and packaging.

4.2 Return Shipping: Return shipping costs will be borne by the customer unless the return is due to a defective or incorrectly shipped product.

5. Contact Us

If you have any questions or require assistance regarding cancellations or refunds, please contact us at info@vinconrealty.com. Our team is always happy to help.